Refund Policy
Last updated: November 27, 2025
1. Refund Eligibility
At Abhirang (Pybex Technology Private Limited), we want you to be completely satisfied with your purchase. We offer refunds under the following conditions:
- Product received is defective or damaged
- Wrong product was delivered
- Product significantly differs from description
- Request made within 7 days of delivery
2. Non-Refundable Items
The following items are not eligible for refunds:
- Products worn, washed, or altered
- Products without original tags and packaging
- Sale or discounted items (unless defective)
- Custom or personalized products
3. Refund Process
To initiate a refund:
- Contact our customer service at hello@abhirang.store within 7 days
- Provide your order number and reason for refund
- Send clear photos of the product and issue (if applicable)
- Wait for our team to review and approve your request
4. Return Shipping
For defective or incorrect products, we will cover return shipping costs. For other returns, the customer is responsible for return shipping expenses. We recommend using a trackable shipping service.
5. Refund Timeline
Once we receive and inspect your returned item:
- Approval notification: Within 3-5 business days
- Refund processing: 5-7 business days after approval
- Bank/payment method credit: Depends on your financial institution (typically 5-10 business days)
6. Exchanges
We offer exchanges for size or color variations if available. Exchange requests must be made within 7 days of delivery and follow the same process as refunds.
7. Contact Us
For refund inquiries, please contact us at hello@abhirang.store or call +91 99232 75751.