Refund Policy

Last updated: November 27, 2025

1. Refund Eligibility

At Abhirang (Pybex Technology Private Limited), we want you to be completely satisfied with your purchase. We offer refunds under the following conditions:

  • Product received is defective or damaged
  • Wrong product was delivered
  • Product significantly differs from description
  • Request made within 7 days of delivery

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products worn, washed, or altered
  • Products without original tags and packaging
  • Sale or discounted items (unless defective)
  • Custom or personalized products

3. Refund Process

To initiate a refund:

  1. Contact our customer service at support@abhirang.store within 7 days
  2. Provide your order number and reason for refund
  3. Send clear photos of the product and issue (if applicable)
  4. Wait for our team to review and approve your request

4. Return Shipping

For defective or incorrect products, we will cover return shipping costs. For other returns, the customer is responsible for return shipping expenses. We recommend using a trackable shipping service.

5. Refund Timeline

Once we receive and inspect your returned item:

  • Approval notification: Within 3-5 business days
  • Refund processing: 5-7 business days after approval
  • Bank/payment method credit: Depends on your financial institution (typically 5-10 business days)

6. Exchanges

We offer exchanges for size or color variations if available. Exchange requests must be made within 7 days of delivery and follow the same process as refunds.

7. Contact Us

For refund inquiries, please contact us at support@abhirang.store or call +91 99232 75751.