Cancellation Policy

1. Order Cancellation by Customer

At Abhirang (Pybex Technology Private Limited), you can cancel your order under the following conditions:

• Before Dispatch: Orders can be cancelled free of charge before they are dispatched
• After Dispatch: Once shipped, orders cannot be cancelled but may be returned following our refund policy
• Custom Orders: Personalized or custom products cannot be cancelled once production has begun

2. How to Cancel Your Order

To cancel your order:

1. Log in to your account and go to "My Orders"
2. Select the order you wish to cancel
3. Click on "Cancel Order" button (if available)
4. Or contact us at support@abhirang.store with your order number

3. Cancellation Timeline

Standard Orders: Can be cancelled within 24 hours of placing the order or before dispatch, whichever comes first.

Pre-orders: Can be cancelled up to 48 hours before the scheduled dispatch date.

4. Refund After Cancellation

If you cancel your order before dispatch:

• Full refund will be processed within 5-7 business days
• Refund will be credited to the original payment method
• No cancellation charges apply for pre-dispatch cancellations

5. Seller-Initiated Cancellation

We reserve the right to cancel orders in the following situations:

• Product is out of stock or unavailable
• Pricing or product information errors
• Fraudulent transactions or payment issues
• Inability to deliver to the specified address

In such cases, you will be notified immediately and receive a full refund.

6. Partial Cancellations

For orders with multiple items, you may cancel individual items if the order has not been dispatched. Once dispatched, you cannot partially cancel the order.

7. Contact Us

For cancellation requests or queries, please contact us at support@abhirang.store or call +91 99232 75751.